Returns & Exchanges

Due to the perishable nature of our cupcakes, we are unable to accept returns or exchanges; however, we are committed to ensuring your satisfaction and will address any quality concerns immediately.

1

Inspect Your Order

Upon delivery or pickup, please immediately inspect your cupcakes for any damage or discrepancies from your original order.

2

Contact Customer Support

If there is an issue with your order, contact our support team within 24 hours of receipt by emailing orders@georgetowncupcake.com with your order number.

3

Provide Documentation

Please include clear photographs of the product and packaging to help our bakery team investigate the quality concern or shipping damage.

4

Resolution Process

Our team will review your claim and may offer a replacement, store credit, or refund depending on the specific circumstances of the order.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing