Frequently Asked Questions
Everything you need to know about our gourmet cupcakes and nationwide shipping.
How do I store my cupcakes after they arrive?
Our cupcakes are best enjoyed at room temperature. If you are not eating them immediately, please store them in a cool, dry place. We do not recommend refrigerating them as it can dry out the cake.
Do you offer nationwide shipping?
Yes, we ship our cupcakes nationwide across the United States via UPS. To ensure freshness, all orders are shipped using overnight or two-day delivery in specialized climate-controlled packaging.
Do you have options for people with allergies?
While we offer some gluten-free and vegan flavors, all of our cupcakes are baked in a facility that processes nuts, wheat, dairy, and eggs. We recommend those with severe allergies exercise caution.
Can I place a custom order for a special event?
Absolutely! We specialize in custom decorations, corporate gifting, and wedding towers. Please contact our events team at least 48 hours in advance for custom requests.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or there is an error, please contact our customer service team within 24 hours for a resolution.
Are your cupcakes baked fresh daily?
Yes, every single cupcake is baked from scratch daily using the finest ingredients like European sweet cream butter, Valrhona chocolate, and Madagascar Bourbon vanilla.